Hospitality & Tourism
J&PR and the hospitality industry
The hospitality industry is such a broad category of fields within the service industry, from hotels, restaurants and bars to mobile food and drink services, event planning, theme parks and transportation… and we happily do it all!
As an industry, it deals with the public on a daily basis which is why each and every hospitality business needs to be thinking about its public relations.
From letting potential customers know about your business and what it offers to specific events and how staff interact with customers, PR should always be at the forefront of your mind.
So what do we do?
We work with a number of clients in the hospitality industry in a wide range of roles - from consultation and social media management to acting as press officers at events.
As a company, we’re able to advise directors, managers, marketing teams, and front- and back-of-house teams on their public presence and their PR plan.
We then manage social platforms and monitor public reactions to see how that business is being received.
We are also great at being hands-on with organising and planning events and act as an extra arm to your in-house team.
Crisis management
Crisis management comes as part of every package with J&PR.
Public-facing hospitality businesses are often in need of our advice and action in this regard.
The customer is always right… but the business they are talking about needs to be able to stand up and show its excellence to ensure that unfounded claims or misinterpretations do not damage its reputation.
Reputation management is extremely important - and that’s exactly what we do.